Terms & Conditions

Location

Qld Scuba Diving Company will take all reasonable steps to follow the tour route/location as advertised but Qld Scuba Diving Company reserves the right to vary the tour route/location due to prevailing tides, weather, traffic conditions or the like.

Visability 

Visaility varies daily, we check this for safety and customer satisfaction. Qld Scuba Diving Company reserves the right to change/cancel dives due to visability. 

Intoxication

No intoxicated person will be permitted to ride on the Qld Scuba Diving Company. Any of signs of Intoxication identified or suspected by Qld Scuba Diving Company staff will be acted upon and the ticket holder will not be permitted to ride.

LIABILITY

Scuba Diving with Qld Scuba Diving Company is at the ticket holders own risk. We shall not be held liable for any loss, injury or damages sustained while on tour with Qld Scuba Diving Company – to the extent allowed by the law.

You will be liable for any loss or damage caused with Qld Scuba Diving Company by you or your invitees.

SMOKING, ALCOHOL, ILLEGAL DRUGS & GLASS

Qld Scuba Diving Company and it’s waiting areas are smoke-free and some external areas may be designated smoke-free.

No alcohol or illegal drugs are to be taken on board Qld Scuba Diving Company.

No Glass containers or any kind are to be taken on board Qld Scuba Diving Company.

PRIVACY

The information requested is only used in the processing of your tickets; in accordance with the Privacy Act 1988, the information is not supplied to any third party.  Please refer to our Privacy Policy.

GENERAL SAFETY
In the case of an emergency evacuation or situation, you must follow all official directives.
Please listen to your guide and driver during the safety briefing.
No animals will be permitted onto Qld Scuba Diving Company, with the possible exception of guide dogs.

ENVIRONMENT & COMMUNITY

We care for our environment and community. Please be respectful and place any litter in the recycle or other bins provided. Please do not throw anything into the water. Be waste and water wise – thank you.

REFUND, CANCELLATION AND RESCHEDULING POLICY

Full Refunds
Customers are entitled to a full refund of the refundable course fees in the following circumstances:
• Queensland Scuba Diving Company cancels the course or dive activity.
• The customer cancels their course more than 48 hours before the scheduled commencement time.
• The customer does not meet the medical requirements contained in the PADI Medical Declaration
and is therefore unable to participate.
PADI eLearning, certification, registration and other PADI fees are non-refundable once the materials have
been issued, registered or activated.
Where Queensland Scuba Diving Company cancels an activity, refunds are only available to participants
with a valid booking. Customers who fail to attend the activity without providing notice will be treated as noshows.
Rescheduling
Customers are responsible for attending all course dates arranged with Queensland Scuba Diving
Company.
• Customers may reschedule free of charge when the request is made at least 24 hours before the
scheduled course start time.
• Rescheduling requests made less than 24 hours before the scheduled course start time will incur a
$135 rescheduling fee.
• Customers who do not attend a scheduled or rescheduled course date will be treated as a no-show.
A $135 rescheduling fee will apply if the customer wishes to book another course date.
• All rescheduled dates are subject to availability, course requirements and suitable weather
conditions.
Store Credits After a Course Has Commenced
Once a course has commenced, cash refunds will not be provided if the customer withdraws, cancels or is
unable to complete the required course skills or performance requirements.
The following store credits will apply:
• If the customer withdraws or is unable to continue after the first course day, a $100 store credit will
be issued.
QSDC website update brief – prepared 6 August 2026
• If the customer withdraws or is unable to continue after the second course day, a $50 store credit will
be issued.
• If the customer withdraws or cancels on the third course day, no refund or store credit will be
provided.
PADI eLearning, certification, registration and other PADI fees remain non-refundable.
Where eligible, Queensland Scuba Diving Company may provide the customer with a PADI referral
documenting the training components successfully completed. The referral may be used to continue the
course with another PADI Dive Centre within 12 months of the original course commencement date, subject
to PADI requirements and acceptance by the receiving dive centre.
Circumstances Where Refunds Are Not Available
Customers are not entitled to a refund in the following circumstances:
• The customer cancels within 48 hours of the scheduled course commencement time.
• The customer fails to attend their scheduled course or activity.
• The customer arrives too late to participate.
• The customer cancels or withdraws on the third course day.
• The customer changes their mind after the course has commenced.
• PADI eLearning, certification, registration or other PADI materials have already been issued,
registered or activated.
• The customer is unable to participate because they did not disclose relevant medical information or
did not obtain a required dive medical clearance before the course.
No-shows will be charged 100% of the booking price and will not receive a refund or store credit.
Processing Refunds
Approved refunds will be returned to the same payment method used for the original booking.
Where a refund cannot reasonably be returned to the original payment method, Queensland Scuba Diving
Company may issue a store credit for the approved refund amount.
Refund processing times may vary depending on the customer’s bank or payment provider.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under the
Australian Consumer Law.
For questions regarding cancellations, rescheduling, refunds or store credits, please contact Queensland
Scuba Diving Company on (07) 5526 7722.